Free Worldwide Shipping on all Orders over $100
All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.
Estimated shipping times:
- a) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 3 to 5 + business days.
For inquiries on upgrading your order to express shipping, please send us an email at jacobi@acrylicbrand.com immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment.
Order Processing times:
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 1-2 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.
Order cancellations
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 24 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at jacobi@acrylicbrand.com as soon as possible if you would like to cancel your order.
Order Tracking
Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 5 business days has passed and you still have not received this email from us, simply drop us an email at jacobi@acrylicbrand.com and we'll check it out for you right away.